Effective: 16 August 2026 · Version 2026-08-18-v2

Digital Licence and Account Product Terms

Specific terms of use for licence keys, software, account memberships, themes and plugins.

Compatibility and selection

The operating system, version, architecture, region, language, device and activation type are stated on the product page. The buyer must check device/version compatibility before ordering. Consumer rights are reserved where the description is incomplete or misleading.

Activation and device changes

The scope of single-device, multi-device, account-bound, OEM, retail or time-limited licences is determined by the product description. Formatting, hardware changes, account removal or transfer of the licence to a third party may affect reactivation.

Account and membership products

The access period begins upon delivery. Changes to the password, recovery email address, country, family group or security settings contrary to instructions may affect support/warranty coverage. Account sharing or resale is possible only where expressly permitted.

“Lifetime” and warranty statements

Unless expressly stated otherwise on the product page, “lifetime” refers to the period of use supported by the relevant licence/device and the manufacturer's activation infrastructure; it does not mean a guarantee that a third party will operate indefinitely. The product-specific warranty period is shown on the product page.

Invalid or defective delivery

A code that was previously used, belongs to the wrong version or does not work is examined technically through a support ticket. The buyer must provide the error code, screenshot, device and software version and the activation steps followed. The licence is not considered conclusively invalid before the examination is completed.

Technical support, redelivery and replacement

If it is verified that the problem originates from the licence or the seller, the primary remedy is free technical support, redelivery of the licence, reperformance or free replacement with a non-defective licence having the same essential characteristics. If these remedies are impossible, cannot be completed within a reasonable time, or the consumer becomes entitled by law to a price reduction or termination of the contract, the applicable legal remedy is provided. When a free replacement is made, the right to use the previous key ends.

User-related circumstances

Selection of the wrong version, country or platform; an incompatible device; incorrect installation; formatting or hardware changes; or sharing, transferring or unauthorised use of the licence on more than one device is not a defect caused by the seller. Publicly sharing the licence code or providing it to an unauthorised person may be regarded as a security breach. The adequacy of the product description and the circumstances of the specific case are assessed separately.