Frequently Asked Questions
Are products delivered as downloadable files?
No. Delivery information is displayed securely in the order details section of your customer account. The exact delivery method is stated on each product page.
What happens after I make a payment?
Your payment and order are reviewed. When approved, the delivery information or service status is added to the relevant section of your account.
Where can I find my delivery information?
Sign in, open My Account and select the relevant Licenses, Games, Numbers, Social Media or Education section.
What should I write in the bank transfer description?
Follow the payment instructions shown at checkout. Do not include sensitive account or password information in the transfer description.
What should I do if I forgot my password?
Use the Forgot Password page to request a secure reset link or verification step for your registered email address.